Banner Default Image

Complaints Business Partner

Complaints Business Partner

  • Location


  • Sector:

    Compliance and Legal

  • Job type:


  • Salary:

    £30000.00 - £45000 per annum

  • Contact:

    Raj Basra

  • Contact email:

  • Job ref:


  • Published:

    6 days ago

  • Consultant:

    Raj Basra

Complaints Business Partner | Insurance Broker | WFH | £30 - 45,000 (doe)

Finitas are delighted to be exclusively partnered with a growing insurance broker in their search for a Complaints Business Partner to join their team. This is a newly created role and the first SME Complaints professional to be in the Claims team!

You will be managing the Complaints inbox and liaising with the TPAs & FOS. Along with this you will have the opportunity to refine the complaints template, collate MI to report back to senior management and report back to the Product Governance team on any improvements that can be made to the products on offer.

This is a great role for someone who has been working in complaints for 3 years or someone from a claims background that wants to move across to a complaint's role. You will have plenty of autonomy to shape & mould this role and get involved in various aspects in terms of managing complaints, product governance, collating data / MI, working with both internal & external teams (TPAs, FOS) and more.

Please note you must be a Complaints / Claims professional from an insurance background. Any applicants NOT from an insurance background will NOT be considered.

If you're interested, please submit your CV now. Or alternatively, please get in touch with Raj on 02033702000 / r.basra @