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Technical Account Manager, Customer Success

Technical Account Manager, Customer Success

  • Location

    London

  • Sector:

    Sales and Marketing

  • Job type:

    Permanent

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Ella Ross

  • Contact email:

    e.ross@finitas.co.uk

  • Job ref:

    BBBH67507_1635871621

  • Published:

    about 1 month ago

  • Consultant:

    Ella Ross

Technical Account Manager, Customer Success


This is an amazing opportunity to join an Australian owned Software Engineering company with a global reach that builds cutting-edge big data products.

They are seeking an account manager with strong technical experience to join their growing team across the UK, Europe, Middle East and Africa (EMEA). This role will collaborate cross-functionally with teams including; Product Development, Engineering, Sales & Customer Success, Data Science, Digital Strategy and more. You will be involved with the technical aspects of customer success focused on the delivery of products and services including;

  • System and network provisioning
  • Requirements Analysis
  • Business Intelligence / Analytics / Machine Learning / AI
  • Campaign and content optimization
  • Product Feature Development
  • Systems Integration

The ideal candidate will have experience working for SaaS companies and have a working knowledge of MarTech and Business Intelligence. They will be an effective communicator and organizer who can eliminate obstacles, maintain a realistic view of complex technical initiatives, and manage the customer process end-to-end. They are skilled at brainstorming, deadline driven, organized and detail focused. They have excellent interpersonal and communication skills. They are passionate about customer success and customer experience. This is a fast-paced, highly collaborative role that involves numerous stakeholders across multiple industry verticals.

Responsibilities:

  • Provide responses to technical or account queries, project management and client management
  • Provide technical support and training for customers of the SaaS platform.
  • Liaise with internal technical and account teams to solve client problems
  • Consult with clients on the integration of their systems and networks with SaaS platform.
  • Assist Sales teams in the creation of customer proposals and cost estimates
  • Work with the Digital Strategy team to optimize marketing strategies, campaigns and content for customers.

What we will like about you:

  • Bachelor's degree or equivalent in a technical discipline such as; computer science, engineering, digital marketing, digital design or similar.
  • Knowledge of Martech, CRM, BI and CMS technologies eg;
    • SFMC, Campaign Monitor, Mailchimp, Hubspot, Tableau, PowerBI
  • Base to mid level knowledge of HTML/JS/CSS
  • Understanding of common API protocols, e.g. REST, JSON, MQTT etc
  • Mid level knowledge of WiFi / Network protocols
  • Experience with PM and Service Management tools, eg;
    • Jira, Trello, Zendesk, Freshdesk etc
  • Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences.
  • High energy, charismatic, innovative and creative
  • Persuasive communicator to build momentum and buy-in from other teams or customers
  • Organizational skills to effectively manage competing projects with tight deadlines
  • Exceptional team player
  • At home in a very fast-paced environment with a high level of autonomy

You must have:

  • 5+ years of commercial experience
  • Minimum of a Bachelor degree in computer science, engineering, digital marketing, design or similar.