• Be responsible for your own caseload of high value, large or catastrophic loss personal injury claims and any associated special damages
• You will work under your own authority in accordance with a set referral authority and criteria - fast track and multi track cases. Cases in excess of authority will need to be referred to the appropriate line manager/referral point.
• Evaluation of cases may include periodical payment requests, communicating via telephone (incoming and outbound calls) and written correspondence with other insurers, solicitors, clients, witnesses, repairers, engineers, medical experts, forensic accountants, Counsel, Courts, police and other agencies to facilitate progression of the case file.
• Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of third-party claims.
• Ensure a relevant level of technical understanding with continuous development and learning.
• Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes
• Assess cases for prospects of success at litigation
• Spot insurer, handling agent and defendant solicitors' trends and tactics to assist in the departmental handling of third party claims
• Ensure collective targets are attained, specifically in relation to controlling indemnity spend
• Provide excellent customer service
• Develop organisational and time management skills
• Deliver world class service under the guidance of Trinity
• Plan and execute strategic initiatives to agreed timelines
• Drive, develop, monitor and train yourself to perform at the best of your abilities.
• Undertake any individual or team task or activity reasonably requested and in line with the company values