• Operates as an integral member of the team, providing encouragement to colleagues
• Providing quality customer service, including managing a portfolio, answering customer enquiries, and effectively handling customer complaints
• Negotiating settlement of third-party claims
• Proactively managing a caseload ensuring that correspondence and tasks are dealt within the SLA's
• Improve customer claims experience by identifying process / control gaps in legal defence panel performance and agreeing relevant actions.
• Building strong working relationships with suppliers
• Be self-motivated to work independently, managing your time and prioritising your workload appropriately
• Maintain resilience and composure to remain positive under pressure and in changing circumstances
• Demonstrate a desire to take ownership of your work and maintain excellent attention to detail
• Constantly seek and communicate improvements in business processes
• Undertake any individual or team task in line with the company values
• Maintaining a high degree of technical knowledge and to keep abreast of market and legal updates
• Constantly seek and communicate improvements in how we deliver excellent customer service.

This role will soon gain a considerable amount of interest so if you are at all interested, please get back to me ASAP so we can have a more detailed discussion about the role.