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Supply Chain Co-ordinator

Supply Chain Co-ordinator

  • In conjunction with the Supply Chain Manager (SCM) and Claims Management Team, identify weaknesses in the Building Claims networks (geographical gaps, poor performing suppliers etc.), develop and maintain a plan to rectify identified issues and to action once approved
  • Design procedures to identify quality prospective suppliers for the networks and manage those prospects from initial point of contact through due diligence and ultimately contract or decline in a timely manner
  • Manage and maintain the supplier information and tracking system. Report any concerns to SCM or the Commercial Director in advance of qualifying supplier requirements
  • Engage with Supply Chain Administration Team to ensure supply chain is fit for purpose and meeting KPI's
  • Ensure that external suppliers attend the Claims Philosophy, Policy Application, use of software and Health & Safety compliance training programme
  • Deal with escalated claim issues (via Claims Management Team) that arise due to failures of: any network suppliers in your care
  • Maintain and develop a suite of MI reports to monitor the performance of all network Contractors
  • In conjunction with SCM (and where applicable, members of the Claims Management Team) develop and manage the network of Buildings related suppliers through regular meetings. The key focus being the management of each supplier to deliver market-leading results for claims cost control and customer service
  • Attend contractor / supplier meetings relating to new and renewing contracts
  • Investigate and resolve customer complaints relating to alleged shortfalls in the quality of services (workmanship or other) from a network contractor or preferred Buildings supplier. This may necessitate visits to customers' properties with all interested parties present
  • Support and assist the Supply Chain Administration Team during holiday and surge periods as required
  • Manage own diary, arrange customer site visit appointments and hotel accommodation for travel where applicable
  • To undertake any individual or team task or activity reasonably requested and in line with the company values.

This role will soon gain a considerable amount of interest so if you are at all interested, please get back to me ASAP so we can have a more detailed discussion about the role.